By confirming your appointment, signing your estimate, or allowing Plumbing Outfitters technicians access to your property to perform service, you acknowledge that you have been provided access to review these Terms of Service and agree to be bound by them.
If you do not agree, you must notify Plumbing Outfitters prior to the start of service. Proceeding with service constitutes acceptance of these terms.
1. Description of Work
Plumbing Outfitters, LLC (“Contractor”) will furnish all labor and materials for plumbing work in accordance with the agreed job summary and invoice. Cosmetic, landscaping, or restoration work is excluded unless specifically stated.
If additional plumbing issues are discovered, the homeowner will be provided a supplemental estimate and is responsible for additional costs. All work must comply with current plumbing code requirements.
2. Contract Time
Work will be completed within the timeframe agreed upon in the job summary and invoice. Contractor is not liable for delays beyond its control, including material shortages or access limitations, and shall not be responsible for consequential damages caused by such delays.
3. Contract Price and Payment Terms
Client agrees to pay the total amount specified in the approved estimate. Payment is due upon completion of work unless otherwise agreed in writing.
Payments not received within fifteen (15) days accrue interest at 1.5% per month or the maximum rate allowed by Texas law. Failure to pay may result in a materialman’s lien. Contractor reserves all lien rights under Texas Property Code Chapter 53.
4. Optional Dispatch/Diagnostic Fee
A minimum dispatch or diagnostic fee may apply to service calls. This fee is non-refundable and due at the time of booking or upon technician arrival.
(This clause applies only if such fees are implemented by Contractor.)
5. Customer Responsibilities
Client must provide safe and reasonable access to work areas, ensure a responsible adult (18+) is present, and protect valuables.
Contractor is not responsible for pre-existing damage, hidden defects, or damage resulting from required access points or code-compliant repairs.
6. Warranty
Contractor provides a one-year limited labor warranty excluding standard drain cleaning.
Residential hydrojetting is warrantied for one year. Commercial hydrojetting, or any system with structural or root issues, is excluded.
Materials are covered only by the manufacturer’s warranty. Warranty is void if work is altered, tampered with, unpaid, or improperly maintained.
7. Unforeseen Conditions and Change Orders
If hidden or unforeseen issues are encountered, additional work and costs may be required. Contractor will provide a revised estimate for approval. Work will pause until authorization is received.
8. Limitation of Liability
Contractor’s total liability for any claim, whether in contract or tort, is limited to the amount paid for the specific job.
Contractor is not liable for incidental, indirect, or consequential damages including loss of use, water damage, or delays caused by third parties or events beyond its control.
9. Title to Material
All materials remain the property of Contractor until paid in full. Contractor may remove materials from the property if payment is not received.
10. Independent Contractor Relationship
Contractor operates as an independent contractor and is not an employee or agent of the Client. Contractor is solely responsible for compliance with all applicable laws and taxes.
11. Indemnification
Client shall indemnify and hold harmless Contractor, its employees, and agents from all claims, damages, or liabilities arising from services rendered, except in cases of Contractor’s proven negligence.
12. Force Majeure
Contractor is not responsible for delays or damages caused by weather, supplier shortages, power outages, strikes, or other events beyond reasonable control.
13. Termination
Either party may terminate this agreement if the other materially breaches it. Client remains responsible for all work completed and materials purchased prior to termination.
14. Arbitration
Any dispute arising under these terms shall be resolved through binding arbitration as detailed in this agreement. Arbitration shall occur in Williamson County, Texas.
Each party shall appoint one arbitrator; the two appointed arbitrators shall appoint a third. The majority decision shall be final and binding.
15. Attorney’s Fees
In the event Contractor incurs attorney’s fees to enforce these terms, Client agrees to reimburse all reasonable costs and expenses incurred.
16. Communications and Media Use
Client consents to receive service updates and scheduling communications by phone, text, or email.
Contractor may use non-identifiable before-and-after project photos or videos for marketing purposes.
17. Governing Law
This agreement is governed by the laws of the State of Texas. Jurisdiction lies exclusively in the courts of Williamson County, Texas.
18. Entire Agreement and Severability
These Terms of Service constitute the entire agreement between the parties. If any provision is found unenforceable, the remaining provisions shall remain in effect.
19. WAYFINDER WOLF PACK MEMBERSHIP TERMS
19.1 Program Overview
The Wayfinder Wolf Pack Membership (“Membership”) is an annual plumbing maintenance and service benefits program offered by Plumbing Outfitters, LLC.
Membership provides customers with access to exclusive benefits, priority scheduling, and preferred pricing as outlined in these Terms.
19.2 Term & Payment
Membership is valid for one (1) year from the date of enrollment upon payment of the annual fee of up to $150.
Membership does not automatically renew. Customers may renew annually by submitting a new payment at the current rate.
19.3 Included Benefits
Members receive the following benefits during their active membership term:
- Annual Comprehensive Plumbing System Inspection
- Location and Tagging of Emergency Water and Gas Shut-Off Valves
- Water Heater Flush (for water heaters six years old or newer)
- Extended Labor Warranty on covered repairs performed by Plumbing Outfitters
- $100 Annual Credit Toward Major Repairs — Members receive a $100 credit each year toward qualifying major plumbing repairs performed by Plumbing Outfitters, LLC.
A qualifying major repair is defined as any single repair or installation service totaling $2,500 or more before tax. This may include, but is not limited to, services such as slab-leak repairs, water or sewer-line replacements, or major fixture or equipment installations.
The credit:
- May be applied to one qualifying repair per membership year.
- Is not transferable and has no cash value.
- Expires at the end of the active membership term if unused.
- Accrues only while membership is active and continuous; lapsed or non-renewed memberships forfeit any unused credit.
- Cannot be combined with other promotional discounts or offers.
- Must be applied at the time of service and cannot be retroactively credited.
- May be applied to one qualifying repair per membership year.
- Priority Scheduling for service appointments
- Discounted Pricing on eligible plumbing services – up to $350 maximum.
All benefits are subject to reasonable scheduling availability. Membership benefits must be used within the active membership term and do not roll over to subsequent years.
19.4 Scheduling and Availability
All services are subject to reasonable scheduling availability. Members will receive reminders when their annual inspection or maintenance services are due.
Membership benefits must be used within the active membership period and do not roll over to subsequent years.
19.5 Limitations
Membership applies to one residential property per enrollment. Commercial properties are excluded unless otherwise agreed to in writing.
Membership discounts do not apply to previously completed work or third-party service fees.
19.6 Refunds and Cancellation
Membership fees are non-refundable once benefits have been used or more than 30 days have passed since purchase.
Membership may be canceled at any time by written notice to Plumbing Outfitters, LLC.
19.7 Warranty and Liability
Work performed under the Membership is governed by these Terms of Service. Membership benefits do not extend or replace warranties outside those specified herein.
19.8 Modification or Termination
Plumbing Outfitters may modify, suspend, or discontinue the Membership program or its benefits with reasonable notice.
Any active memberships will be honored for their remaining term.
19.9 Governing Law
These Membership Terms are governed by and construed in accordance with the laws of the State of Texas.
Venue and jurisdiction shall lie in Williamson County, Texas.
Contact Information
Plumbing Outfitters, LLC
24 County Road 496
Taylor, Texas 76574
Email: [email protected]
PROJECT AGREEMENT ADDENDUM
This Large Job Agreement Addendum (“Addendum”) supplements the Plumbing Outfitters, LLC Terms of Service and applies to multi-day projects, projects involving subcontractors, or any project requiring extended timelines, specialized materials, or coordinated trades.
In the event of any conflict between this Addendum and the Plumbing Outfitters Terms of Service, the terms of this Addendum shall control this project.
1. Scope of Work
The Contractor shall perform all work as described in the accepted proposal or estimate (“Proposal”). Any additional work requested by the Client that is outside the original Proposal shall require a written change order authorized by both parties.
2. Payment Schedule
Client agrees to pay according to the payment schedule as outlined in the accepted Proposal. Payment may include an initial deposit of up to fifty percent (50%) prior to commencement of work, with remaining payments due at milestones or completion.
Failure to make payment in accordance with the agreed schedule may result in suspension of work and the assessment of applicable interest charges as outlined in the Terms of Service.
3. Change Orders
All modifications or additions to the agreed scope of work must be approved in writing by both parties prior to execution. Verbal approvals are not binding. Contractor reserves the right to halt work until an approved change order is received.
4. Access, and Site Conditions
Client is responsible for ensuring that all required access, utilities, are available and valid before the commencement of work.
Contractor shall not be responsible for delays or damages caused by restricted access, unmarked utilities, unsafe working conditions, or incomplete site preparation.
5. Subcontractors and Coordination
Contractor may, at its discretion, engage qualified subcontractors to perform portions of the work. Contractor shall remain responsible for the performance of subcontractors under this Agreement.
The Client agrees to provide a safe, coordinated work environment for all trades involved in the project.
6. Insurance and Liability
Contractor maintains general liability and workers’ compensation insurance as required by law. Client is responsible for maintaining property insurance covering the project site.
Contractor’s total liability, whether in contract or tort, is limited to the amount paid for the Contractor’s scope of work under this project. Contractor shall not be liable for indirect, incidental, or consequential damages.
7. Scheduling and Delays
Contractor will make reasonable efforts to complete the project within the estimated timeframe but shall not be responsible for delays beyond its control, including weather, material shortages, or actions of other contractors.
Any such delays shall not constitute a breach of contract.
8. Warranty
All work performed under this Addendum is subject to the Contractor’s standard warranty as provided in the Terms of Service.
Warranty coverage is contingent upon full payment and excludes consequential damages or losses.
9. Dispute Resolution
Any dispute arising from this Addendum shall be resolved in accordance with the arbitration and venue provisions specified in the Plumbing Outfitters, LLC Terms of Service.
Venue shall lie in Williamson County, Texas.
10. Acceptance
By signing below or providing written approval of the project Proposal, the Client acknowledges receipt and acceptance of this Large Job Agreement Addendum and agrees to be bound by its terms.
Plumbing Outfitters, LLC
24 County Road 496
Taylor, Texas 76574
Email: [email protected]