CAREERS AT PLUMBING OUTFITTERS

Who We Are

Plumbing Outfitters is a family-owned, high-performing team dedicated to setting the NEW STANDARD in residential plumbing. We believe in craftsmanship, professionalism, and integrity, serving our team, customers, and community with precision and care.

As an Apprentice Plumber, you’ll work alongside a Master Plumber and Service Manager, gaining hands-on training and mentorship to help you become a highly skilled and precision-driven technician.

If you’re eager to learn, take pride in your work, and want to advance in a skilled trade with a clear career path, we want to hear from you!

Why You’ll Love This Role:

• No On-Call & No Weekends – Enjoy work-life balance while learning from the best
• Industry-Leading Benefits – Paid parental leave, PTO, health insurance, and more!
• Career Growth & Training – Weekly development huddles and hands-on experience
• Top-Tier Equipment & Support – Company truck, paid continuing education
• Team Culture & Perks – Frequent company outings, community volunteer opportunities, and a supportive team environment

What You’ll Do:

• Assist licensed plumbers on service calls, ensuring efficient and high-quality work.
• Learn hands-on skills, including diagnosing, repairing, and installing plumbing systems.
• Keep your truck clean and organized, ensuring tools and materials are ready for each job.
• Maintain professionalism, wearing a company-provided uniform and following job protocols.
• Respond to office communications within two hours and participate in weekly training meetings.

What We’re Looking For:

• Eager Learner: Driven to grow in the plumbing trade and take ownership of your development.
• Team Player: Willing to support the lead plumber and make the day run efficiently.
• Hard Worker: Able to follow directions, stay organized, and work in a fast-paced environment.
• Tech-Savvy & Communicative: Comfortable using mobile apps for job tracking and updates.
• Strong Work Ethic: Shows up on time, maintains a professional attitude, and embraces challenges.

Schedule & Work Environment:

• Monday – Friday | 8:00 AM Start | Typical End Time: 4:00 – 6:00 PM
• Meet at the office daily & ride with the assigned technician
• Reliable transportation required

Compensation & Benefits:

• Pay: $16.00 – $22.00 per hour (based on experience)
• Career Growth: Ongoing training and support to advance toward licensure
• Full Benefits Package: 401(k) matching, medical, dental, vision insurance
• Paid Time Off & Holidays: Plus, your birthday off!

Join the Plumbing Outfitters Team!

Plumbing Outfitters is more than just a plumbing company—we are a family-owned, high-performing team dedicated to setting the NEW STANDARD in residential plumbing. Built on trust, integrity, and craftsmanship, we serve not only our customers but also our team and the broader community.

When you join us, you’ll work closely with a Master Plumber and Service Manager, receiving direct mentorship and support while growing in your career.

Why You’ll Love Working With Us:

• Career Advancement: Clear, structured career paths with opportunities to grow.
• Ongoing Training & Development: Weekly development huddles and continuous skill-building.
• Work-Life Balance: No on-call schedules, no nights, no weekends—enjoy your time off.
• Industry-Leading Benefits: Paid parental leave, escalating PTO, paid holidays, and your birthday off!
• Top-Tier Equipment & Support: Fully stocked company vehicle, company iPad & iPhone, uniforms, major tools provided, and paid continuing education to keep you ahead in the industry.
• Team Culture: We work hard, have fun, and celebrate success with team outings and a collaborative environment.

About the Role

We are seeking a licensed plumber to join our elite field team and uphold our 5-star reputation across a 45-mile service area, including Taylor, Lakeway, Temple, Rockdale, and South Austin. As a pivotal part of our team, you’ll deliver top-quality service while embodying our core values in every customer interaction.

Compensation:

• Starting at average $85,000 annually
• Uncapped Commission: Earn well beyond your base with performance-based bonuses
• Additional Perks: Industry-leading benefits package (see below)

What We’re Looking For

• Licensed Plumber: Must hold a Tradesman, Journeyman, or Master Plumbing License.
• Experience: Minimum 3 years of residential plumbing experience with a proven track record.
• Skillset: Strong knowledge of plumbing codes, diagnostics, and residential system repairs, with the ability to manage projects as needed.
• Tech-Savvy & Coachable: Comfortable using technology and open to coaching to improve skills.
• Customer-First Mindset: We believe in service over sales—our goal is to serve, educate, and provide top-tier plumbing solutions.

Your Ideal Work Schedule

• Monday – Friday | 8:00 AM Start Time | Typical End Time: 4:00 – 6:00 PM
• Full-Time Position | Enjoy your evenings and weekends off!

Benefits & Perks

Financial Perks:

• Competitive 401(k) with company matching
• Performance bonuses & commission pay

Work Essentials:

• Fully stocked company vehicle
• Company iPad & iPhone
• Company-provided uniforms & major tools
• Paid continuing education & professional development

Work-Life Balance & Health Benefits:

• Health, Dental, and Vision insurance
• Flexible schedule
• Paid time off (PTO)
• Paid parental leave

Who We Are

At Plumbing Outfitters, we’re more than just a plumbing company—we’re a championship team dedicated to setting the NEW STANDARD in customer service and craftsmanship. Built on a foundation of trust, integrity, and service, we take pride in serving not only our customers but also our team and community.

As a Customer Service Representative (CSR), you are the first voice our customers hear. Your role is critical in making a 5-star first impression, ensuring smooth service scheduling, and delivering an exceptional customer experience.

Why Join Our Team?

• Career Growth: Clear career pathways with room for advancement.
• Training & Development: Weekly staff development huddles and continuous on-the-job coaching.
• Team Culture: Collaborative and engaging environment where your voice matters.
• Company Perks: Frequent team outings, recognition programs, and industry-leading benefits.
• Work-Life Balance: Monday-Friday day shift—no nights, no weekends!

What You’ll Be Doing:

Customer Interaction & Call Handling:

• Answer incoming calls with professionalism, ensuring accurate information is captured.
• Maintain an 90%+ booking rate, following our structured call guidelines.
• Effectively overcome price objections  with persuasive and positive communication.
• Handle customer follow-ups, ensuring every inquiry is resolved to satisfaction.
• Outbounding to bring in new lead opportunities for the company. 

Scheduling & Service Coordination:

• Book and schedule service calls, working closely with dispatch to maintain an optimized schedule.
• Monitor and schedule leads from all lead sources.

Customer Experience & Follow-Ups:

• Perform follow-up calls on estimates and unscheduled work orders.

Data Accuracy & System Management:

• Maintain customer records in ServiceTitan, keeping data clean and up to date.

Collaboration & Team Involvement:

• Attend weekly Operations Day and monthly company huddle breakfasts
• Participate in ongoing CSR training to enhance communication and service skills.
• Support the General Manager and Customer Service Manager with administrative tasks or special projects.

What We’re Looking For

Experience & Skills:

• 2+ years of CSR or dispatch experience (preferably in plumbing, HVAC, or a similar trade).
• Comfortable using ServiceTitan or other CRM/dispatching software (preferred but not required).
• Ability to multitask and move with precision urgency in a fast-paced environment.
• Strong persuasive communication and active listening skills.
• Highly organized with attention to detail.

Personality & Traits:

• Upbeat, positive, and friendly—a team player with a can-do attitude.
• Adaptable and resourceful, able to think critically under pressure.
• Empathetic and patient, ensuring every customer feels valued.
• Open to constructive feedback and continuous learning.

Work Experience & Background:

• Experience in plumbing, HVAC, or a similar trade is a plus.
• Past experience working in a collaborative, team-driven environment.
• Strong personal values aligned with Character, Humility, Accountability, Mindfulness, Precision, and Service (CHAMPS).

Schedule & Work Environment

• Monday – Friday | Day Shift | No Nights, No Weekends!
• In-Person Role – Work from our office with a dynamic and engaged team.
• Full-Time Position (40 hours/week)

Compensation & Benefits

• Pay: $16.00 – $23.00 per hour (based on experience)

Financial Perks:

• 401(k) with company matching
• Performance bonuses

Health & Wellness:

• Medical, Dental, and Vision insurance
• Paid time off (PTO) & Paid parental leave
• Flexible scheduling options

Growth & Development:

• On-the-job training & professional development assistance
• Career advancement opportunities